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Company Information - About Us

  1. What are your hours of operation?
  2. Where are you located?
  3. Do you do custom work?
  4. Can I see a proof of my project before you print it?
  5. Can you make a correction to my job after I have submitted files?
  6. Can I bring my files to you on a CD or DVD?
  7. Can bitmap graphics be converted to vector graphics, and vice versa?
  8. Can I resize bitmap graphics in Photoshop?
  9. Can I increase the size of bitmap graphics in a page layout application?
  10. What file formats do you accept?
Q.
What are your hours of operation?
A.

Our hours of operation are as follows:
8:30 AM to 5:30 PM
Monday through Thursday.
Fridays - 8:30 AM to 4:00 PM

Q.
Where are you located?
A.

After many years at our location at the corner of Mint and Morehead, we outgrew our space. Come see us at our new location:

720 Tuckaseegee Road
Charlotte, NC 28208

Q.
Do you do custom work?
A.

Yes, we do custom print work. We have a designer on staff, and are frequently in contact with our paper suppliers to keep up with the latest and greatest options to help you grow your business. Contact us with details about the kind of work you need, and we'll be happy to discuss your project with you.

Q.
Can I see a proof of my project before you print it?
A.

Absolutely. We provide several proofing options, including online proofs, which you can download, view, and approve or suggest changes, straight from our website. The process is fairly straightforward. To learn more, visit our online proofing help page.

If you are working directly with one of our customer service or sales representatives, they will likely email you a PDF proof. If you need to see a proof printed on the stock you have chosen, please let us know and we will do our best to accommodate that if possible.

If you are sending us a print-ready PDF, proofs are optional as we will be printing from your file. Please let us know if you would like a proof, or if you would prefer for us to proceed with printing.

Q.
Can you make a correction to my job after I have submitted files?
A.

Yes, corrections to jobs we have designed can be made at any time. But please review and proof your work carefully, because the best time to make corrections is before your print order is scheduled for production, when there is a minimal effect on the production schedule and budget. (Corrections and alterations requested after production has been scheduled may lead to production delays and increased expenses.)

If you have provided a print-ready PDF, we may be able to make corrections for you, and will be happy to do so if we can. Some PDFs are not editable, however.

If you have provided a raster file (tiff, jpeg, png) it is unlikely we will be able to make any changes.

Q.
Can I bring my files to you on a CD or DVD?
A.

Yes, we'll gladly accept your files on CD or DVD. Sometimes you just need to "get out of the office," and we always enjoy the opportunity to visit with you face-to-face. So while our website's Send a File tool will easily transfer very large files, those same files will travel just as well on a CD or DVD if you prefer to bring them to us in person at our location at 720 Tuckaseegee Road, Charlotte, NC. We are a very short drive from downtown!

Q.
Can bitmap graphics be converted to vector graphics, and vice versa?
A.

Yes. Software such as Adobe Illustrator may be able to convert bitmap images to vector images, though the final result may not be exactly as you expect. Some graphics or logos may be re-created as a vector file by our graphic design or prepress professionals.Contact us to discuss how best to accomplish what you need.

Vector images can be converted to bitmap images by opening them with Adobe Photoshop. Please note that converting a vector image to a bitmap image is rarely necessary, removes the resolution-independence of vector graphics, and should only be done if you have a very specific reason to convert the graphic. Make sure to save the bitmapped version with a new name - you want to keep the higher quality vector version as well!

Q.
Can I resize bitmap graphics in Photoshop?
A.

To reduce the size and/or resolution, yes, absolutely.

To increase the size the answer is yes, sort of. Photoshop can increase the resolution of a low-resolution image, but increasing the resolution of an image scanned or created at a lower resolution only spreads the original pixel information across a greater number of pixels and rarely improves image quality. The image may go from pixelated to blurry, but is unlikely to improve. Try to start with the highest resolution image you can!

Q.
Can I increase the size of bitmap graphics in a page layout application?
A.

It is best to avoid scaling up images in a page layout application, as these programs have no ability to change the actual pixels in an image. Ideally your image will be 300 dpi at the final size it is to be printed* (type may be best at 600 dpi). A bit more is fine, though it may increase file sizes. Reducing the size of images is OK, but watch the resolution when trying to increase the size!

*For many wide format products a resolution of 150 dpi is sufficient, particularly if it is a banner or something that will be viewed primarily from a distance. Please contact us if you are unsure!

Q.
What file formats do you accept?
A.

We accept several common file formats, like AI, EPS, JPG, PDF, PNG, PSD, and TIF, but that's not all. If you have a question about a format that's not on this list, call us at 704.332.1164 and we'll check it out.

If you are creating your file, we generally prefer print-ready PDFs with crops and bleeds included. This is usually the safest, easiest way to get your files to us. Some wide format products do not require crops and bleeds, however. Feel free to call us before creating your file if you have any questions, and we'll be happy to help you ensure trouble-free printing!